Privacy Policy

Kelantan ICT Gateway Sdn Bhd built the KelantanPay app as a commercial app. KelantanPay is provided by Kelantan ICT Gateway Sdn Bhd and is intended for use as is.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at KelantanPay, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request is retained on your device and is not collected by us in any way and will be retained by us and used as described in this privacy policy.

The app does use third party services that may collect information used to identify you.

Collection Of Personal Data

We collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data in our possession. If you have or are a party to multiple relationships with us (for example if you use our Services across our various business verticals, we will link your Personal Data collected across your various capacities to facilitate your use of our Services and for the Purposes described below.

You provide your Personal Data to us

We collect your Personal Data when you voluntarily provide it to us. For example, you may provide your Personal Data to us when you:

complete a user profile or registration forms (such as your name, contact information and other identification information where needed);

interact with our social media pages (such as your social media account ID, profile photo and any other publicly available data);

participate in contests or events organised by us

verify your identity through various means (such as social media logins, submission of selfie images or independently verified payment card information);

For purposes such as detection and prevention of fraud, we may also collect your Personal Data without consent, by relying on Legitimate Interests or other exemptions provided by the applicable data privacy laws.

When our services are used

Personal Data may be collected through the normal operation of our Apps, Websites and Services. Some examples are:

your location

transaction information (such as Merchant Account number);

information about how you interacted with our Apps, Website or Services

device information (such as hardware model and serial number, IP address, file names and versions)

personal data you enter in messages when you use our in-app ticketing help center features; and issues viewing)

From other sources

When we collect Personal Data, including but not limited to your name, contact information and other identification information where needed from other sources, we make sure that that data is transferred to us in accordance with applicable laws. Such sources include:

our business partners, such as payment gateway providers (ipay88), merchants, local councils, utilities and other services that joined in our payment platform from time to time

insurance

available sources of data;

governmental sources of data;

when our users add you as an emergency contact;

Use Of Personal Data

Providing services and features

Your Personal Data will be used to provide, personalise, maintain and improve our Apps, Websites and Services. This includes using your Personal Data to:

create, administer and update your account

made payments – for the merchants/local councils/insurance/mobile topup and more (based on merchants/partners available on our platform)

conduct due diligence checks and risk assessments / analysis;

verify your identity;

process and manage your rewards;

enable communications between our users and customer services

process, manage or verify your eligibility for or application of rewards

enable our partners to manage and allocate fleet resources; and

fulfil the services to you as a data processor, where you have provided consent to the data controller

Kelantanpay support

We use Personal Data to resolve user support issues. For example, we may:

investigate and address concerns;

monitor and improve our user support responses;

respond to questions, comments and feedback; and

inform you about steps taken to resolve user support issues.

Your Rights With Respect To Your Personal Data

In accordance with applicable laws and regulations, you may be entitled to:

ask us about the processing of your Personal Data

request the correction and/or (in some cases) deletion of your Personal Data;

in some cases, request the restriction of the processing of your Personal Data, or object to that processing;

withdraw your consent to the processing of your Personal Data (where we are processing your Personal Data based on your consent);

request receipt or transmission to another organisation, in a machine-readable form, of the Personal Data that you have provided to us where we are using your Personal Data based on consent or performance of a contract; and

complain to the relevant data privacy authority if your data privacy rights are violated, or if you have suffered as a result of unlawful processing of your Personal Data.

Where you are given the option to share your Personal Data with us, you can always choose not to do so. If we have requested your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.

However, choosing not to share your Personal Data with us or withdrawing your consent to our use of it could mean that we are unable to perform the actions necessary to achieve the purposes of processing described in Section II (Use of Personal Data) or that you are unable to make use of the Services. After you have chosen to withdraw your consent, we may be able to continue to process your Personal Data to the extent required or otherwise permitted by applicable laws and regulations.

If you wish to make a request to exercise your rights, you can contact us through our contact details) below.

We will screen and verify all requests beforehand. In order to verify your authority to make the request, we may require you to provide supporting information or documentation to corroborate the request.

Once verified, we will give effect to your request within the timelines prescribed by applicable laws.

Log Data

We want to inform you that whenever you use our Service, in case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your devices’s Internet Protocol (“IP”) address, device name, operating system version, configuration of the app when utilising our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your devices’s internal memory.

!– Check if this is true for your app, if unsure, just assume that you do use cookies and modify this next line –>This Services does not uses these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collection information and to improve their services. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, I strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

This Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Refund Policy

KelantanPay act as a service aggregator to merchant registered. All the payment shall transfered direct to merchant’s account and KelantanPay does not hold any transaction between users and merchant.

KelantanPay does not entitle to any refund policy. Any issues on succeed transaction inquiries shall be address to merchant.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Email : info@kigsb.com.my

Tel : 09-741 4370

Fax : 09-741 4372

Website : www.kelantanpay.com.my

Address : L3.07 Pusat Transformasi Bandar (UTC), Lot 378, Seksyen 16, Jalan Hamzah, 15050 Kota Bharu, Kelantan